Refund & Cancellation Policy

This policy describes how refunds and cancellations work for Chexa subscriptions and one-time seat purchases, billed via our payment processor (Razorpay).

What you are paying for

Chexa access is licensed per seat, for a 12-month period from the date of purchase — either as a single one-time payment or an auto-renewing yearly subscription. New organizations may start one 15-day free trial before any payment is required.

Free trial

The 15-day trial is free and requires no payment method. You may cancel at any time during the trial with nothing to refund, since nothing was charged.

Auto-renewing subscription

A yearly subscription renews automatically at the end of each 12-month period unless cancelled beforehand. You can cancel anytime from the Billing page — cancellation stops the next renewal but does not itself refund the period already paid for (see below).

Cancellation

You may cancel your subscription at any time. Cancelling stops future renewal charges; it does not automatically end your current paid period — you retain access for the remainder of the 12 months already paid for.

Refunds

• Within 7 days of a new purchase (your organization's first paid period only), if you have not meaningfully used the paid seats (no test runs executed beyond the free trial), you may request a full refund.
• After 7 days, or for a renewal charge, payments are non-refundable — the seat period is considered delivered once your organization's access is active for that period.
• Amounts withheld due to fraud, chargebacks, or a breach of our Terms & Conditions are non-refundable.

Failed, duplicate, or incorrectly debited payments

If a payment fails to reflect correctly, was charged twice, or was debited in error, contact us at support@cohereniq.com with your transaction details. We verify these with our payment processor and correct them, typically within 7 business days.

Non-refundable situations

Renewal charges, seat periods already substantially used, and any amount withheld for a Terms violation are not eligible for refund.

Chargebacks and disputes

Please contact us at support@cohereniq.com before raising a chargeback with your bank or card issuer — most billing issues can be resolved directly and faster this way.

How to request a refund or raise a grievance

Email support@cohereniq.com with your organization name and transaction reference. We acknowledge requests within 2 business days and aim to resolve eligible refunds within 7 business days.

Changes to this policy

We may update this policy from time to time; the "Effective" date above reflects the latest revision. We review this page at least once a year to keep it current with how Chexa actually bills.

Governing law

This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.